From scattered chats to custom AI agents
Huddinge Samhällsfastigheter is a municipal property company south of Stockholm. In spring 2026 we ran an AI Transformation Journey in Copilot for 22 of their employees, in an exciting collaboration.
+1,311
hours per year in estimated time savings
100%
use Copilot, up from 73 percent
19
custom AI agents built during the journey
The starting point
Where they stood in February
Huddinge Samhällsfastigheter and we already knew each other from earlier training sessions. The group that was going on the transformation journey was far from starting at zero. Many already used AI at work and some had come a really long way. Others had mostly tried it, and Copilot was available in the organization without having become part of everyday work.
The journey therefore meant different things to different people. For some it was about really getting started with AI, for others about getting even sharper. For everyone it was about coming together in Copilot, where ways of working can be shared with colleagues instead of staying in their own chat.
- 86% already used AI
- 73% used Copilot
- 64% used AI daily
- 2.7h time saved per person per week
The AI Transformation Journey
How the journey went
We started by finding out where the group stood and shaped the program around that. Then we measured the starting point so we could see the difference before and after.
During the spring the group attended two online training sessions, with assignments in between that reinforced what they had learned and prepared them for the next step. Then everyone met for a workshop in Huddinge, where they learned how AI agents work and got to try building their own. At the end of the workshop they were split into smaller groups that kept building together.
A month later the trainer followed up with the groups one by one, gave feedback on the agents and suggested how they could get even better.
- +14% 100% use AI
- +27% 100% use Copilot
- +12% 76% use AI daily
- +1.1 h 3.8h time saved per person per week
The results
What the journey delivered
The time savings come from everyday tasks. The most common time savers are writing and improving texts, summarizing documents and meetings, and finding the right information. Since the journey, considerably more people also use AI to analyze data and to learn new things at work.
What promises the most for the future is the sharing. The vast majority have already passed knowledge and tips on to colleagues. That is how a way of working takes hold in an organization, when it stops being a course and starts being something colleagues show each other.
-
3,631h
estimated time saved per year after the journey
-
+1,311h
more per year than before the journey
-
95%
estimate that they save time every week
-
86%
have shared knowledge or tips with colleagues
The final assignment
The agents
19 agents 547 hours per year
The agents are the most tangible result of the journey. The tasks that always come back, the documents that need reviewing, the meetings that need summarizing, the figures that need to go into the next report, all of that can now be handled by agents the employees put together for their own working day. Small wins on their own, just over 45 hours a month together. Twelve of the agents are also already being shared across the organization, so the benefit can reach more people than those who built them.
- Property data
- Meetings
- Invoice review
- Reporting
Words from the customer
This collaboration, which has also been a pilot project, has given us valuable insights that will form an important basis for decisions ahead of a broader rollout of Copilot within the company. Even though a lot of knowledge is available in theory, local experience and buy-in are crucial. Scribill has been a knowledgeable and committed partner that has supported us well during the first stage of our journey.
Translated from Swedish ”Det här samarbetet, som också har varit ett pilotprojekt, har gett oss värdefulla insikter som kommer att utgöra ett viktigt beslutsunderlag inför en bredare utrullning av Copilot inom företaget. Även om mycket kunskap finns att ta del av i teorin är den lokala erfarenheten och förankringen avgörande. Scribill har varit en kunnig och engagerad partner som stöttat oss väl under den första etappen av vår resa.”
Contact
Tell us what you need
Tell us briefly where you are today, and together we'll look at how you can take AI all the way.
Thank you so much!
Your message is on its way. We'll be in touch within one business day, usually sooner.
The data comes from surveys before and after the transformation journey and agent data collected during group interviews. The time savings are the participants' own estimates.